| rev:text
| - I just reviewed US Airways (LAX squad) but when checking in upon landing in Phoenix Airport after another absolute horrible experience from Cancun to Phoenix this story needed to be told.
Prior to departing from out Hotel to Cancun Airport on December 23, 2012 to catch (Flight 316) I received an email from US Airways advising us that our flight that was scheduled to depart at 4:05 was now changed to 4:35. I figured no big deal 30 minutes; we will still be able to make our connecting flight from Arizona to LAX. Upon arriving at Cancun airport the Mexican staff was fast, efficient, professional and knowledgeable, they even apologized several times from our flight being delayed. Our bags were taken our passports were checked and we were on our way to our flight in no time flat. Once again US Airways does not deem going from Mexico to USA as an International flight so you are required to pay the $25 service fee per bag. Do you guys remember the reason the $25 bag fee came about? It was because of increased gas prices several years ago and now the airlines look at this as another way to separate you from your money just like a stripper or a waitress at Hooters.
Upon arriving at our Terminal and dealing with the American staff manning the check-in counter just adjacent to our gate was another story. There was 1 person to review all passengers' flights documents, customs forms & passports. This caused an absolute quagmire of a line with no direction from the staff. This line and the lack of staff caused the flight that was due to depart at 4:35pm to depart at 5:10pm. That does not seem like that big of a deal but when you add into the mix that basically everyone on the flight was connecting to another flight it is a big deal, add in that when you land in Phoenix you have to go to get your passport checked, go to baggage claim, retrieve your bag, go through customs, recheck your bag & then go through the TSA screening again (i.e. shoes off the whole 9 yards) every minute counts.
Our flight takes off as stated above at 5:10pm. Once again for the 4 hour & 45 minute flight no flight entertainment as well as the inflight service once again being horrible. The 1st class flight attendant was hitting on 1 passenger the entire flight. The rest of the flight attendants onboard did their best to avoid eye contact which meant they would walk past you even if you had your hand raised in the air trying to get their attention.
What is your biggest fear during a flight besides it crashing or blowing up? I would rank my top fear as smelling 'SMOKE' or the smell of something 'BURNING.' My girlfriend quietly whispered to me 'do you smell something burning?' shortly afterwards another passenger said the same thing and asked the flight attendant if they smelled something burning, the flight attendant instead of actually investigating said 'no' and continued on. We arrived in Phoenix safely but really when more than 1 person is saying they smell something and you basically ignore it? On a plane? REALLY?????
We arrived in Phoenix late, did the passport check, baggage retrieval, customs, recheck bags, TSA security and sprinted from Terminal C to Terminal A which by airport standards is a pretty longggggggg way. We arrived and found out that that Flight 35 was holding their doors for everyone to make it from the delayed Cancun flight to the connecting Los Angeles flight. I will say that the staff onboard this flight was nice & helpful but overall I wish I could give this airline negative 500 stars.
This airline has forever lost me as a customer and anyone of my friends or family that will listen to the overall experience we had with US Airways NEVER AGAIN!!!!!!!!!!!!!!
I forgot to mention when we landed in Phoenix the plane sounded like a 100 year old rollercoaster. Everything shook and made noise, nothing about it was smooth. The overhead compartment doors rattled and the look on the faces of people sitting around me were that of concern, this Airline is a JOKE!!!!!!!!
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