Purchased flight in 2013, canceled and tried to rebook in 2014. The agent obviously was very inexperienced, for some very odd reason I will never know, he only booked my flight and did not book my husband's. Never even received a confirmation email, so had to call back only to find out they had my correct email address. When I called back to tell them my husband's flight was never booked, they told me they can only book at today's rate, which was $200 more! Why do I have to pay for their mistake? I requested for an investigation to be done...it's been over a month, and no call or e-mail. Never ever are we using Hawaiian airlines!