I've been to many IHOPs many times. Every other location I go to, either in Charlotte or in another state on vacation; for some reason it is never good. I like to excuse it by saying maybe I went at the wrong time? But it shouldn't be like that. I should have had a good experience every time I go. I'm talking about the food itself and not the service. That review could go on another IHOP location. But this specific location in Matthews is always great. Every time I go here the food is always good. Service from the servers is usually good.
That day I checked in was when I had brunch here and there was someone training a new supervisor or something? They were the only problem I encountered at this location so far. I mean I'm not expecting to eat at a 5 star restaurant with great customer service. But when I walk into a restaurant, I feel as if workers should at least act like customers matter. Greet them with a smile and seat them or let them know there's a wait. The two workers did not do any of this. I think the trainee was shy or nervous but he was laughing about not wanting to do anything while the trainer spoke to him in an unprofessional way that should not be in front of customers.
Overall, I love IHOP because it's 24/7 and I'm obsessed with pancakes. The Matthews location is better than any other location I've been to at any time of the day. If the servers could act a little more professional, that would be cooler.