I'm pleased to update my review. I met with Ken today and they're back to business as usual. I ordered some more furniture today and was taken good care of from Ken and Rosie. I am enjoying the furniture I ordered from them 3 months before and have no structural, cosmetic, or functioning issues with any of my previous purchases from Ocean. If you are looking for locally family owned and operated, this store meets the mark and allows you to speak directly to the business owner.