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| - I've gone here a few times and have never had an excellent experience.
Let me get the pros out of the way first:
1. The building is very beautiful and interesting. It's worth going at least once just to experience it.
2. The variety of menu items is very good and the descriptions make everything sound delicious.
3. They have a nice selection of specialty pizzas, all of which are wonderful.
Although I enjoy some aspects of this place, I have quite a few issues with it:
It's loud. Oh my is it loud. If it is even semi-busy, good luck trying to have a nice conversation at your table inside the restaurant. Every noise happening inside of the place echoes across the entire dining area. People talking, glasses clinking, forks and knives on plates, chairs sliding across the floor, everything. They do have a small outdoor section which is really nice for avoiding the insane amount of noise, but both times I've been seated out there, I feel like the waiter forgot about us for long periods of time. I know it is usually a busy place, but I've experienced far longer delays sitting outside than inside. Out of sight, out of mind I suppose.
The staff do seem pretty friendly and helpful when they come around, despite dealing with large quantities of people and orders during their shift. By the end of the night, as they're rushing around between tables and chairs, you can see it on some of their faces that they just want the insanity to end, but still greet you with a friendly smile when they come up to your table.
They rave about their food and beer, but in my opinion, it is definitely lacking. Everything is a bit pricey compared to other restaurants and nothing lives up to it's reputation. I did mention that the pizzas are delicious, they are, and they are almost worth the cost. Some of their beers are pretty tasty, but just not worth the cost. Nothing really blows me away here.
Groups. The place is pretty large and can easily accommodate a few large groups at a time. On my last visit, I went here with a group of 11 people for a work-related party. We called ahead to make a reservation and they told us that although they do not technically take reservations, they try to work it out so that when one group seems like they'll be leaving, they are ready to seat the next group. It doesn't work. If you're going to try and assume when one group is going to be done before they even get there, why not just take an actual reservation and set a specific time frame? We all arrived and were seated rather quickly, maybe a 10-15 minute wait only. We ordered a variety of pizzas and beers to share around the table. There were about 8 pizzas total and everybody had ordered 1-3 beers in the time we were there.
We were there for almost 2 hours in which the first hour was basically getting us seated, looking at the menu, ordering our food and beers, and waiting for it all to arrive. The next 40 minutes consisted of us consuming the pizza and some beer and having a general conversation and enjoying our time. We were just about to finish the last few slices of pizza and everybody had ordered one more beer when some well-dressed woman approached our table and told us to hurry ourselves because she had another group waiting for our table and that they had been waiting for 1 hour already. She then threw a stack of drink tickets (good for one free beer on our next visit) on the table for our trouble, and rushed away. We couldn't believe it. After the first hour of being seated, ordering our food, and finally getting it served, she had already expected us to be ready to leave because they had another group that wanted to sit. We were actively eating, drinking, and ordering more the entire time we were there, so it's not like we were just sitting there and wasting space.
As I said, we already tried to call and make a reservation, because that seems like the smartest thing to do, but they don't do reservations. They just expect to guess when a group will come in and be ready to leave and then basically push you out the door if their system doesn't work out. After that, we quickly gathered our things and left. Needless to say, I still have a stack of drink tickets on my desk that I haven't used yet. I don't know if I'll go back after that last time. I've never had a great experience when I've gone here and the last time really put the nail in the coffin.
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