Decided to give this place another try and had the same problem as last time with the same employee. She tried to charge me for a bagel sandwich minus all the things I don't want, instead of my bagel plus a couple things (cucumbers and turkey). This time I corrected her and asked to speak with a manager. She glares at me then turns to her manager and says "can you EXPLAIN to this woman that I have to charge her for a tasty turkey?!" (Btw the tasty turkey is $3 more than what I usually get). The manager apologizes to me and tells the employee that she doesn't have to. This girl has a ridiculous attitude every time I come in and should not work in customer service. (Short, tan, dark haired lady with the facial piercings). I now will refuse to order through her if she's still there. On the bright side, these bagels are too good for me to let a crappy employee keep me away. Hence 3 stars instead of the zero stars I would rate this one employee alone.