I have had EXCELLENT customer service from ALL the employees at this particular VZW store. All the employees at this store have gone above and beyond to help me out with getting a new phone, new plan, or just having questions about my plan. Recently my parents were having problems with their bill extremely high but Carlos was very helpful and was able to change the plan in a way that helped lower the bill for the previous billing cycle and lower the monthly plan. I was very appreciative in the fact that Carlos was very patient and was able to communicate everything to my father and I about things we weren't understanding. I especially liked that fact that he was bilingual, which made it easy for my dad and made the environment more comfortable. I don't want to "jinx" it but I will continue going to this store and highly recommend everybody to visit this store.