HIGHLY RECOMMEND! The technician and doctors were very attentive to my needs and concerns as an owner. They also treated my dog based off of her personality. For example, the last vet she went to was very upset with me because my dog behaved badly during a nail trim so I warned the vet tech at countryside that she might be bad... to my surprise the tech brought her back to me after the nail trim and said "She let out one yelp and was fine, she does better with less handling so I just trimmed her nails and let her do her own thing." I can't explain to you the joy that I had hearing that. It's not a "one size fits all" clinic.