I generally only write a review if I feel it is a 5 star or to warn people to save their $$$. This is a mixed review. Lets start with the good. If you want a really great milk shake this is a 5 star. The shake was made with REAL fruit, not flavoring. I loved it. The staff, even though they seemed a tad disorganized was very friendly, and their Potbelly vinaigrette was very tasty. OK, that's it for the good...now to the bad. I didn't go there for a milkshake (that was just a very tasty plus). I went there for a meal. I got a roast beef sandwich and loaded baked potato soup. I can't explain what the soup tasted like, but it didn't taste like potato that's for sure. The sandwich? It had a few thin slices of roast beef and a slice of cheese on my choice of white or wheat bun or flat bread. Ya they give you a large choice of topping to choose from, but like was once said "where's the beef?" If you want atmosphere go here. If you want a really tasty sub sandwich go to Penn Station...even Subway has them beat.