I am a fan of some things about their facility. First, there is always someone wiping toys down with antibacterial wipes. Not sure if that really does anything, but it does appear clean. They have some fun features- bounce house & ball pit, that set them apart.
I am a big fan of this location versus any of the other indoor childrens play places that my son and I have visited in our area.
Their customer service has always been pleasant.
They are flexible and reasonable. Loved that they are open until 9pm, we usually go after dark when we don't like hanging out at the parks, this feels safer.
It's never been very busy when we've been. Then again we've never encountered a birthday party, which I know from experience at other children's places, gets crazy. There's only so much you can do with 25 kids hyped up on birthday cake running around in a small space.
The one thing holding back from a full five star is my son gets bored playing in the same space again and again so we really couldn't come here more than once a month, which is why I so appreciate their flexible drop in plans. It allows us to rotate our activities.
I really can't say enough for their flexibility, as I recently visited a membership based playground "Child's Play" and found their enrollment practices ridiculous and scam like...we won't be back there, but we WILL be back to Kids Planet :)