I've been here before and have been satisfied with their work. Prices are higher than they should be, but the convenience of location always brought me back. However this past time, I had an awful expeyience. I treated myself to an eye brow waxing (which I never do) and even after telling the woman I just wanted the stragglers removed, she proceeded to remove 75% of my eye brows. I didn't have to pay for be service, and the manager apologized, however they should rethink the waxing staff. The woman was rude, was done in 2 minutes and didn't apologize for taking away something from me that will take 4 months to return. No eye brows aren't the end of the world, however it's just a unnecessary inconvenience and had to spend extra money to buy tools to fill in what's missing.
I feel they should have offered more to rectify the situation. I've pampered myself here for years and will not be going back.