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| - I've had multiple sleep disorders that had been diagnosed in the late 80's, after spending the night in a sleep,clinic, including sleep apnea. I hate wearing a CPAP, however, knowing it can save my life, I wear it regularly.
My machine was way out of date, and after moving to Arizona from California a year ago, I knew I needed to get a new one, and at the very least I needed supplies.
I spoke with Robert Manderville at Valley Sleep Center about the routine and how the process worked. He had someone from the billing office contact me for billing preauthorization. Since I have two medical insurance plans, there was some confusion about which insurance needed to be billed, and in what order. I requested help from a supervisor, and received a prompt callback from a supervisor in the billing department, Lucy. Lucy was very pleasant to deal with, and she understood my billing concerns, and contacted Dana, and insurance billing expert. I was extremely impressed with Lucy, Robert and Dana throughout the entire process. Their knowledge was top notch, and they provided excellent customer service.
After receiving pre approval, I chose the Chandler sleep clinic location. Since my last sleep study was 25 years ago, I wasn't looking forward to it, since the previous stay was in a hospital type setting, and was in a small, uninviting room.
I was very pleasantly surprised when I was led into a room that looked like it was a beautiful hotel room with a television, and a private bathroom with shower.
Of course it's difficult to sleep with a bunch of leads attached to your body, but, that's they way they obtain the necessary info.
So, the staff was extremely polite and professional. The tech explained the process to me, and advised me after sleeping for a couple hours without a CPAP, they would have me sleep with the CPAP for further testing. He showed me a variety of masks, then showed me the one that is the most popular with clients. I tried that mask since it was so much less invasive than what I currently wore. I loved that mask, (which is considered a nasal mask, but the whole face is open, allowing for the use of glasses.
A week later I went for a follow up, and met with Debra. She was wonderful, and felt like someone I was friends with almost. She hooked me up with the mask I liked so much, and then set me up on automatic shipments for my supplies, freeing me up from having t keep track of when to call for them. Not only that, she called me a week later to confirm that I received my extra supplies. I had only received a partial delivery, so Debra followed up with the shipping department to ensure I received the entire delivery.
So professional, such great customer care.... And extra kudo's to Robert, Lucy, Dana and Debra.
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