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| - I drive 45 minutes to use Chapman to service my Mazda, even though there's another dealership closer to me, just down the road on Camelback. After multiple encounters with horrid customer service at Camelback Mazda, I decided to try Chapman--and I was happy from the start.
Pete Pabst, the service advisor I have worked with, is great. He made sure that my first repair would be covered by our warranty before they started working on our car, which I really appreciated. I was wary of him trying to up-sell me when he let me know what other repairs our car needed, but he put no sales-type pressure on at all. He made a list of the repairs in order of importance and gave me pricing. When I told him I wasn't too car savvy and needed to go home and talk to my husband, he didn't judge or try to take advantage. The rest of the staff seems just as friendly and helpful. When we got our tires replaced, they explained all of the different options, what they would do, how much they were. In the end, the ones that they recommended the most were actually some of the least expensive tires offered.
Honest and good service...just wish it was closer to home!
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