I recently went to the Tupelo location in Charlotte. After visiting the one in Raleigh I thought it was the perfect place to celebrate my birthday. The majority of my experience was wonderful the food was great. My main issue came with the service. My best friend arrived before me and asked "what do yall do for birthdays?" and she got the response that they sing happy birthday and the typical restaurant thing. My reservation stated that it was my birthday and also my friends had a balloon at the table that says "happy birthday" on it. So towards the end of the service we realized another table was also celebrating a birthday and we watched as everyone sang happy birthday and ice cream was brought out with a candle in it. It was extremely awkward waiting for my turn which never came. When my best friend ask the server why I didn't receive one she said in a rude tone "well maybe they paid for it?" When I've always know it to be customary. I was extremely embarrassed. I hate to blame everything on race but its so heart breaking watching a table full of white people being recognized for a birthday and it seeming as though me being a person of color my birthday was irrelevant. I came to celebrate another year of my life and i left with my heart in my stomach basically. When i left carrying a "happy birthday" balloon and random people were telling me happy birthday but i was just made to feel like it did not even matter. When i tell you I absolutely love this restaurant and to have been treated like this on my birthday it was extremely hurtful, embarrassing, and I feel as though i'm not even welcomed there. I filed a complaint after the evening just did not sit right with me. The response that I received from the general manager David Gordon was " We do not sing, have never sung here and we do not have candles. Not sure where this women ate???" After which I replied I felt further disrespected. The final email I received stated that " I did not realize you were linked into our messages." Never again will I spend my money at an establishment such as this that does not respect me as a person.