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| - To a bookworm, losing either library privileges or a bookstore can be down right depressing and devastating. So imagine the horror I felt driving by Barnes & Nobles one day to see the sign gone, the store emptied and a "for sale" sign up.
I was even more annoyed when I saw "Planet Fitness coming soon!" a couple of months later. What? Seriously? There's like, a huge gym across the street, really!? Well yadda yadda, fast forward a few months after Planet Fitness opened, I got over it and joined the gym because it was insanely cheap and a great deal for me and my husband ($21 a month).
Everything sounds lovely right? Eh, wrong. Here's the short break down of the two star rating: 1. price (cheap) 2. still fairly new and not yet rundown.
I must say that the one thing that ruins an experience for me is attitude/poor service. It's the biggest pet peeve of mine to be treated as though I'm annoying someone simply by walking through a door of a public business. Yes, I sincerely apologize for giving your job, who pays you an hourly wage, money so that they can keep paying you.
The front desk has declined in overall professionalism and friendliness over the years. Sorry to go here but when did they start hiring hood rats? Tonight, my husband, brother in law and I walk in about 30 minutes before closing for a quick workout. My husband says hi and gives the girl working the counter my member number and says that he's also signing in as my guest. The girl snaps, "You know we close in 30 minutes, right?" Wow. And no, Miss Angry Woman, we were all unaware of the closing time that's posted on the front door that you can't miss each time you walk in. We say that we're aware of the closing time, this person snaps again with, "This is account is under [my full name]." Wow again. She had to be some sort of special to disregard what my husband had just stated when we walked in (my member ID and that he was my guest). Maybe if she wasn't actively being a witch with a B, she would have heard him the first time.
At this point, I walked away to the locker rooms because I couldn't take anymore rudeness and didn't want to reciprocate the treatment.
Look, I understand having a bad day at work or maybe being a bit peeved if a customer walks in minutes before closing, BUT YOU DON'T SHOW IT. If I'm paying for a service I expect you to be, at the very least, cordial.
When our contract ends, we may just go back across the street to their competitor. Sure, they cost a bit more but the saying is very true - you get what you pay for. We were also never treated with attitude but always greeted with a friendly hello, and the sign in process was painless, unlike Planet Fatness.
Oh and the TVs were off. They close at 9, not 8:35. Stop being lazy and keep them on until 9pm. Trying to save 5 minutes by turning them off early so you can jet out at 9pm sharp just goes to show, again, how unprofessional this place is. Ugh.
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