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| - The customer service at this YSL is appalling, never returning and I would encourage others to go elsewhere unless there's a drastic change.
Regardless of attire, customer service should be extended to all customers, whether you come in to browse or make a purchase. The salespeople here need to get off their high horse, you work retail. I could care less if you think you're a class higher just because you're at YSL.
Don't judge a book by its cover, period. I left my Prada and Chanel at home, so I came in here dressed pretty casually. Regardless, prejudging people based on what they have on? Rude. Not everyone is going to come to Vegas all decked out. Shame on these people for acting this way.
So here's why I have a major issue with this place. I came here and I spoke directly to a sales manager about the purse I wanted.
If I was so broke, how would I know the pricing, styles and options for all your purses? I knew exactly what I wanted and planned on spending some g's on myself and for my family.
My first encounter was fine and it was pretty empty when I came in. I was told the purse would be placed on hold for me because I planned on coming back before heading to the airport the next day. I was actually pretty happy and even mentioned to my husband that I was glad they didn't pre-judge me even though I didn't wear any of my designer things. Boy was I wrong, SMDH.
I came the next day, extremely irritated with the customer service. Dirty looks and snobby attitudes, are you serious? Isn't your job to make a customer feel welcomed? I asked for the purse that I "had" on hold and apparently it was never placed on hold. That's interesting, I don't think the manager took me seriously and thought I wouldn't come back. I'm going to be less catty and not mention names but everyone in the entire store just stared at me like some broke girl there to steal their stuff, please people.
The woman who I talked to first glared at me as I was trying to explain to her what I had on hold. Less attitude and more help, I'm not wasting your precious time if that's what you're thinking. That alone really made me mad, I was going to walk out but I planned on making this $2K purchase and had to follow through as this bag wasn't available when I searched for it in Oregon.
That cut my patience real short and I decided I wasn't going to look for additional bags for my family or accessories for myself. One sale out of the five I was planning on making if not for the issues. I know I look like a teenager, but if I'm seriously inquiring about something it would be nice to be taken seriously. Your lost, not mines.
Another gentleman ended up helping me and he got it all together, the one star is for him. But as I was waiting, I felt like we were being watched pretty severely. Heck, up until I handed my credit card over, I felt like everyone was trying to see if my card would be declined lmao. Is this teenager really buying this?!
As we walked out, no thank you, no "have a good day,"no acknowledgment from the other salespeople. Still lurking and staring of course... Maybe that teenager is going to steal some shoes on her way out!
Overall, what a terrible experience. I would encourage others who've had a crappy experience here to speak up because it shouldn't happen to anyone. BYE FELICIA!
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