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| - This is my first Yelp review. I don't ever write reviews on things, but I have to on this one. I'm not sure where all these positive reviews are coming from, honestly. Being one of the only restaurants near Playhouse Square, it's hard not to take advantage of the convenience; however, I'll make more of an effort to go somewhere else the next time I'm going to a show.
The first time I went here, I was ignored for a solid 6 minutes while sitting at a half-empty bar. Bartenders, more than one, walked briskly past my guest and I without eye contact or any acknowledgement of us being there. I should've gotten up and left right then. The service remained at that disappointing level the whole time we stayed. Bartenders were having conversations right in front of us about how they're "not busy at all" and were "looking for something to do" as my drink sat empty in front of their faces. I've worked in the service industry for quite some time, so I'm normally extremely liberal with my forgiveness towards shoddy service. I was pissed off about the service for two days.
Joke's on me, because I happened to have another show to attend a week later. Decided to give this place another shot. Will not do that again. Service was once again extremely sub-par, but this time, it was uncomfortable. The bartender told me that I should order another iced tea (3 times) because he "made an entiiiiiiire pitcher, JUST for me, and you won't order another one?" When I didn't laugh at his attempt at a joke, he recanted and said "just kidding....". I can take a joke, ok? But this was a shot at The Customer who makes a server/bartender/runner prepare something they didn't want to prepare, and it was a subtle, passive-aggressive guilt trip.
My guest and I watched a couple sitting next to us ask where their Caprese salad was, and the bartender replies, "Oh, they didn't bring it out for you yet?? I can't believe it," while he walks over to the computer and orders the salad HE forgot to put in. I've lied to cover my ass, too, but is this dude serious? In the meantime, the manager comes over to ask about whether or not a certain table had received their order, and the same bartender replies, "Yes, I'm sure of it." No, he wasn't, because he then (right in front of me, again...doesn't anyone realize there's not a sound-proof screen between you and your guests at the bar?) jokes to a coworker, "(Name) just asked (blah blah blah), and I'm like, I don't have a clue, like, I don't even know! [Table] 15, 14, what's the difference, right?"
It's also not that hard to serve someone a club soda instead of a water, and just as easy to tell the truth if you've made the simple mistake as everyone has. Which he did. Made the mistake, and lied about it.
So, service sucks. At least at the bar. Can't say for the rest of the restaurant, so maybe that's where ya'll have been sitting to give all these positive reviews. But if an Italian restaurant doesn't make a good meatball, I don't trust them unless the service sells me. Obviously that didn't happen. I only gave two stars because of the convenience, but I'm 2 for 2 on disliking just about everything about the bar atmosphere here.
Also, just for context, I'm a very good tipper and a pleasant guest at almost every place I dine at, unless something exceptionally aggravating happens throughout my experience. Ta-da.
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