I've been here twice and I wasnt impressed either time.
I suppose I should note that I also used the drive through both times, so maybe it's different in a sit down situation. The first time I went I ordered the dirty Chai tea. It was eh. The guy said it was really good and I didn't enjoy it. The second time I went, I ordered 2 muffins to go. I asked for a plastic knife on the side and he said he didn't think they had any. It wasn't like it was horrible customer service on either visit. Slow, somewhat dragging. So, I've experienced better and I wont be going back. Shame, it's right down the block from me.