I tried and tried to reach out to them to have them assist with a simple issue, but it was nearly impossibe to get them to call us back. My parents live in Cave Creek and needed some help so we tried to use these guys because they're local. Fortunately for them they must be really busy because we called several times and only received one call back. Steve left a message for us, and we literally called back just a few moments later and it went to voicemail again.
Anyhow, after not hearing back we were forced to call the Geek Squad and they helped us out. Just a thought... This is an area where many of the residents just want a live person to answer. Just a bit old fashioned I suppose.