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  • I have been a tenant of Renters Warehouse for 5 years. Over the course of 5 years RW has fumbled every opportunity to provide even moderate service to me, as a tenant. To summarize the review below: "I WOULDN'T TRUST RENTERS WAREHOUSE TO MANAGE A BAKE SALE" The first year of my experience with RW found me in a home without air conditioning for 28 days from mid May to mid June... In Phoenix Arizona, that is absolutely unacceptable. I purchased 2 small window units ($350 each) to make my house habitable. I had a leak in kitchen that took their multiple service providers over a month to find, and by the time it was found all of my walls downstairs were infested with mold, that then had to be removed. I have had issues with payment, lease agreements, coordination between RW and the HOA... My dead grandmother is more dependable than the RW online portal that is used to make maintenance requests and pay monthly rent. I liken their employees to prisoners forced to work against their will. They are not friendly, organized or courteous. I have interacted with the gamut of RW staff; from the workers answering the phone to the VP of Operations. Renters Warehouse seems to have a huge disconnect about the service they provide and the impact the work they do has on their customers lives. I had a leak in my only shower, which dripped water into the lighting fixtures of the kitchen below. To avoid getting electrocuted my bf and I immediately stopped using the shower. It took Renters Warehouse 4 days to get a plumber to my house to look at the leak and another 7 days to complete the repair. Through this time I was run around the bases chasing person after person to resolve the issue. For 11 days I had to shower at the gym I am a member of. I hope and try to be reasonable with expectations that are realistic. I try to be flexible and adapt to situations that are put in front of me. If it were not for the excellent relationship I have with the homeowner and a home that I love, I would dump the disgraceful Renters Warehouse.
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