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  • I called this store yesterday and asked if they stocked a USB Digital Microscope/Camera. I told the salesman I needed it to photograph specialty coins and he assured me he had the perfect unit for $99. I brought a coin with me to show the salesman and he assured me the $99 unit would work perfectly. I purchased the unit strictly on his advice, a professional specialty telescope/microscope dealer. After returning home and testing the unit, I found it to be pretty much useless to me. Within less than an hour, I returned to the store to request a refund. To my surprise, the salesman told me there would be a 25% restocking fee and an in-store credit for the balance. They do not give refunds. I explained that I had only purchased this unit on his advice. I had the coin with me and asked the salesman to test the unit in front me and see for himself how it performs. He flatly refused and told me if I was not satisfied with the unit, to contact the manufacturer. It was out of his hands. I asked if their establishment stood behind the products they sell, he again said, all problems should be directed to the manufacturer and had nothing to do with them. I then Inquired as to why I was not told at the point-of-sale about their return policies. He explained, it was all written on the bottom of the sales invoice, which of course is after the sale is made. After several emails to I believe, was the manager, I was basically told in the end it was my responsibility to ask about their policies, no exception. I do understand why policies are in place, however, I would also expect, in certain circumstances, an exception would be possible. I now have a store credit to use in a store that sells absolutely nothing I am interested in purchasing. IF YOU CHOOSE TO DEAL WITH THIS ESTABLISHMENT, "BUYER BEWARE".
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