| rev:text
| - It was busy and Mardi Gras, and their first Mardi Gras so maybe they were still working out the kinks.
Patio was nice, and we got some great sun.
We didn't play a board game because we didn't have time, but they have a great selection of games. Drinks were quick and awesome.
However, the food took over 45 minutes. I'm not exaggerating because I was watching the time on my cellphone. When we received our food, the burger bun was really cold, and the fries were raw (even though I asked for extra crispy). I was really disappointed in the food, because when they first were marketing, they said they were very proud of the food. (But their deep fried pickles were really good)
The owner(and our server) was kind, and apologized. So I have to give him props for being apologetic.
However, the serving team needs improvement. When his serving team came to help, there was a new family who sat down beside us. They sat down to a table that was full of glassware. When the server came she said, did you just get here are you new? They responded that they were new. So she cleared only 75% of the glassware and left a few bottles. She just assumed it was there's, when it was actually from the previous customers. She did not bother to ask.
When she came to us, I let her know our food was taking a while and asked her to find out how long our food would take. I think she just told the owner there was a problem, but did not actually communicate what we had mentioned. So when the owner came to us, he said "is there a problem." Obviously the girl did not communicate our needs. He looked a little bit embarrassed on the failed communication.
In addition, the whole hour we were there, I did not see her carry a tray. Even when she was carrying 5 drinks in her arm. It looked highly unprofessional.
In the future, we will come for games and drinks. However, not the food.
|