This store used to be my must-go in Cle. I rarely visit this Saks anymore. The selection of designer clothes, shoes, bags, in this particular Saks is awful compared to Saks in other cities. The women's contemporary section is especially lacking. The sales associates are rude, and completely ignore customers in the women's contemporary and cosmetics' department. I did, however, receive excellent service from a helpful Indian lady in the accessories (sunglasses) area.
Ten years ago this Saks was decent. It is disappointing that this is pretty much the only luxury store in CLE.