i was a vet tech for 6 years so I'm pretty particular about people caring for my pets. The groomer (becky) listened to what I wanted and did exactly what we had discussed. My dog always seems quite happy and relaxed after a grooming there. (a really good sign). Also, they are recommended by one of my favorite pet shops in Pittsburgh, Smiley's Pet Pad. I wholeheartedly trust Animal Elegance to take proper care of my little furry friends.