It's a mill. You're paying for an attorney and getting a "case manager." That is a clear sign that you're not a person, just a case. They are looking out for their bottom line. They advertise they will get back to you in 24 hours on TV. I've been waiting two weeks and haven't heard a thing. Yet my emails have been confirmed as "opened and read." It's a clear cut case with the employer taking full responsibility for the injury. Do your research folks. Your individualized attention is with a "case manager," which in most cases means a high school grad with minimal experience working in a law office.