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  • I've been here a couple of times and found the food decent, but expensive for the area. The concept is great (supporting local farms ect), great decor and open concept. Being that it was Mother's Day we called ahead to put our name on the list (9:30am) and the girl were told that it would be around 45min-1 hour before we could get a table. We were texted a link and confirmation. We arrive at 10:20am as we saw were were 3rd in line and didn't want to lose our spot. Gil the manager confirmed our place as being 3rd. He asked if we wanted to sit at the counter and I figured we were 3rd so we would just wait. We waited until 11:20am I asked Gil how much longer (as at this point we had seen 7 tables being sat - tables that could have been split into 2 tops, couples with 1 baby taking up 4 tops, a family table with 4 empty seats) and he said he didn't know. I pointed out the hostess said 45-1hr and it's now been almost 2 hours since we had called. He said that was only an estimate and that we could have waited at home until we got a text from them (none of which was explained on the phone or on the website - so much for being considerate to the restaurant for being guests who show up when told to). I asked him how long until our table was ready he said he can't ask people to leave (which is completely understandable and not what I was asking for). He said a table just paid and we were "next" - a counter table left (the one who arrived after us with not being on the list and was now leaving before we were even sat). Guess who was offered the counter -again. At that point we just left. I had heard Gil taking to another restaurant manager admitting he didn't know how to run a reservations systems, seating - further he talked to another "buddy" saying that the no list system went down/crashed. Communication is key to ensuring guest satisfaction, on the phone, through the confirmation text, when we arrived we could have been told to look around the shops and come back when we got a text. Another note that the hostess "J" looked a mess, her jeans were filthy, fly undone, hair unbrushed, white shoes splattered with dirt.
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