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| - This review is long overdue. My fingers have been itching to write this review since 11/10/13 so here goes:
First of all, I am not from AZ. I'm actually from Washington, DC and was working in Phoenix for a couple of weeks. I had a major inflammation/irritation/acne flare-up due to the many different states my job had taken me and none of the OTC products/systems worked. My skin has NEVER been perfect, all the contrary. I've suffered from hormonal acne since I can remember and the many very expensive facials ($300+) I've gotten in posh spas in Georgetown never really did much but empty my pockets (facial + gratuity + pushy sale of products + parking ticket. If you've ever been to DC you know parking tickets are like souvenirs.)
I found New Serenity Spa on Yelp and made my appointment online that same Sunday afternoon. By far the best decision I made. I scheduled a facial and massage for myself, and a massage for my husband. From the moment I made the appointments to the moment I left the spa the service was amazing. Incomparable. I was greeted by Stacy, the "receptionist". I found out later Stacy is the owner. She never boasted about their service or their products. Her only interest was getting to know me, my skin, my needs, my expectations. That immediately put me at ease. My facial was with Christine, a beautiful young, professional, charismatic, and very knowledgeable aesthetician. She asked questions no one else had ever asked me about my skin. She wasn't too concerned about the clock. She helped me understand my skin and its needs as well as helping me understand the science behind skincare and tips for getting the most out of my facial. She was never pushy about selling the products. It was the first time I was the one asking for product. Needless to say, I bought a few Rhonda Allison skin care products that were customized for my skin's needs. Four days later, I went back to the spa because the acne treatment was working too well. Yes, it had taken care of my flare up, but it had over dried my skin. Most likely because I didn't believe Christine when she said, "a little goes a long way." Nonetheless, Stacy immediately apologized and personally gave me a mini facial on the spot and free of charge as well as gifting me over $80 in Rhonda Allison product to return the much needed hydration to my skin. It is evident this spa is in a league of its own. A place where the owner and her staff have a passion for what they do, an ambiance where peace is its foundation and high quality is the norm. The only other place I had similar service was at Elizabeth Arden in DC. But unlike posh spas that treat you differently when you walk in with a gift certificate or a Groupon, New Serenity Spa made me feel like their #1 VIP client even when they knew I'd probably never be back because Arizona is not my home. To top it off, their recommendation of the Rhonda Allison skin care product has transformed my skin. I will not use any other skincare line. The only downside...I live in DC and going back to Phoenix for work isn't in my plans anytime soon. I am so jealous of those of you that live there. So, if you're looking for a place unlike the rest, don't think twice, make your appointment now. You won't regret it. Oh, one last thing that shows how awesome they are, Stacy offered to continue to share her knowledge and expertise via phone/e-mail. Yes, that's the kind of place they are.
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