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  • NICE SALON, BAD EXPERIENCE. I tried eyelash extensions for the first time through someone who did it privately. I got my lashes done from someone who was new to the business and wanted to find someone with more experience. I found Jocelyn on Groupon to try out. Before going in I had the eyelashes removed. There was miscommunication with my appointment time. I knew I was going to be a few minutes late so I called in and the receptionist told me they would still take me. However, the appointment time they had scheduled me for was earlier than what I had scheduled. It was too late to take me without going into the next appointment time. It was upsetting because I already had taken my previous lashes off and eyelash extensions were something I needed that week as I was experiencing a personal trial and the lashes saved me the time and stress of runny mascara. I was clearly upset but Jocelyn did a good job of offering comfort and showing me the eyelash room where the eyelashes would be done at a different time. Although I was upset, I liked the way Jocelyn handled things and re-scheduled the lash appointment. When I returned, the customer service given to me was both humiliating and disappointing. Right as I walked in I was greeted with confusion. Jocelyn hovered down to the receptionist to say " Oh this is the girl that was here before." I immediately felt uncomfortable with their damenors towards me. Once in the appointment she complained about how my eyes were fluttering due to coffee (I walked in with a protein shake) and the lashes wouldn't work. She said I should have known not to drink that because my eyes needed to relax. I could tell she was frustrated with her voice. She brought up multiple times about how I had my lashes done somewhere else and the Groupon was only for new clients to try out lashes so the lashes would be very basic. She told me how if I paid full price like other clients it would be different. I felt be-Littled by her comments. The whole appointment took 45 minutes. That confused me because she told me she wouldn't have enough time to do my lashes next time because it would take a couple of hours, which from my experience/research is an average time for applying extensions. It made me question if she rushed. When I got up, my eye sting from the glue fumes and I was looking in the mirror to wipe it. She rushed me out of the room saying " I have another client I need to prepare for." I felt rushed out of the room. I was still trying to collect my things when she repeated her need to get ready for the next client. The entire hour was booked out for my appointment and seeing as she still had 15 minutes until the next appointment, I just felt she wanted me out. She truly is nice and I can see why others left great reviews but I left feeling embarrassed and humiliated as a Groupon customer. You should never make ANYONE feel that way but even more so a customer.
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