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  • Unfortunately, I had an issue with my order, I found an opened safety pin in my market salad and i was given the wrong dressing per my request, the kids meal was wrong as well. I called back to the store (Matthews) on Independence blvd. once i arrived home and made the discovery of the pin in my salad, a crew leader answered the phone and he asked me, Now how would a pin get into a salad? Thats what i needed to know, but its not up to me to give such an explanation. I told him to ask a manager to call me the next business day for this occurred after 6 pm im sure most managers were gone for the day. This is my third situation at this location. No manager ever called me back, so I went to the store today, spoke with a manager. Why is it the manager (slim white blonde dude) stood there trying to defend the situation. Not one time did he apologize nor offered to reimburse my money for my non- edible order. I don't do poor customer service. Which is exactly what that was. I did follow up with corporate and I am expecting a call back, we will see how soon this happens, to be continued.
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