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| - THEY DO NOT VALUE REPEAT BUSINESS
I still feel ripped off!
Look, a good optometrist isn't hard to find. If they are going to step over a dollar to pick up a dime AND upset a repeat customer, they shouldn't be around very long.
This is my second year going and they let me down. I bought a pair of sunglasses (all plastic Intersects) here in July for about $125. I looked online and found the same glasses for an average of $60. I figured what the heck, I'll support my local business (I live in Coventry), and besides, my intentions were to get my prescription lenses in them at my appointment in October. I tried to wear the glasses twice, but my eyes wouldn't adjust without prescribed lenses, so I put them in the case, and held on to them till my appointment.
THEY VALUE A $60 PIECE OF PLASTIC MORE THAN A CUSTOMER
My appointment comes up, and the optometrist was good. This was my second time seeing her. She recommends I upgrade my non tinted lenses because I'm looking at a computer screen. I agree. As I sit down to look into purchasing the lenses for my everyday glasses, I pull out my sunglasses, purchased from them, and tell them I would like progressive lenses for them too. They recommend I dont get progressive because the glasses wrap a bit and it would be distorted. I ask if I could exchange these glasses for another pair. They say no. Not because the glasses were marked up, because they agreed they weren't. Their policy is 30 days. So I'm sitting there with my bank card, ready to give them atleast $500 for lenses in the two frames I already purchased from them, and they take a hard stance on the matter.
But hey, atleast they made $60 off me in plastic plus my $400 in sales last year.
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