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  • Why aren't all movers like Let's Help Movers? Seriously. I rescheduled with them three times because of personal scheduling conflicts. Not ONCE did Sylvester (the owner) say "Really, Russell?" He's INCREDIBLY customer centric and the level of service ownership really shows. Despite doing so much heavy lifting, you will be surprised at how calm he sounds when he speaks to you, either in person or even just over the phone. We finally committed to a move date of 6/6/2017 Tuesday from North Phoenix borderline Scottsdale to central Phoenix. It was a packed-as-hell 2 bedroom apartment. With last minute packing that Sylvester, Keisha, Kevin, and Earl went way out of the way to accommodate with not only packing things in an orderly fashion, but insisting on highest standards with proper labeling and ensuring fragile stuff was packed with a variety of packing material, either one of those cool poofy popcorn looking material things I used to play with as a kid, or hefty-hefty-hefty-HEFTY plastic wrap to make sure stuff like glass wouldn't shatter during loading, transport, or unloading. So, one thing I must educate Yelpers about on this review: Moving is a multi-phase process. There's scheduling, there's packing (optional disassembly of furniture), there's loading, there's transport, there's unloading (optional re-assembly of furniture), and finally settling into your new home. LHM allows the customer to select what moving package based on what your needs are. Again, they're incredibly customer centric, which shows in how well they've got moving down to a science. Check out their website sometime to see all their service offerings (can't provide link in review since Yelp doesn't allow it, but just go to the main Yelp page for LHM to see the website link). ANYWAY: -You want to do the packing yourself and just have LHM load/transport/unload? Great! -You want to be completely hands off and have LHM take ownership on literally every phase of the move experience? Great! -You started some packing and then realize you don't want to do the rest, so you call up LHM for a last minute change to the "full service experience"? Great! (heh, this was me) Our full service experience went smooth sailing with literally zero hiccups. LHM simplified the transport experience by ensuring two trucks were present instead of one (again we had LOTS of stuff unusual for a 2 bedroom) and twice the dollies one would expect moving from one apartment to another. Overall experience took very few hours. Furniture was quickly re-assembled on-site at the new apartment. I have no idea how Kevin does it. Me, I'd have to look at a manual or build sheet to know how to rebuild a table or chairs, yet Kevin did that basically from memory within MINUTES. Furniture was placed where they should go. Sylvester and Earl checked in with me many times before they left to ensure I was 100% satisfied with the move. I am! One thing to note, whenever using movers, always (1) TIP THEM (2) BUY THEM LUNCH (3) REVIEW THEM ON SOCIAL MEDIA. I cannot stress these three things enough. You are paying for a service, and so long as you live in America, if you can afford movers (and LHM does it for a reasonable rate), then you can afford tipping/lunch/writing a review. This applies to whether you use LHM or not. You are trusting them to do a damn good job moving your stuff, whether expensive, fragile, sentimental, if they do a good job, own up to it as a client and do the right thing. We're in the 21st century, so if you don't want to drive to get lunch for the crew, that's ok, just use UberEats, Yelp24, PostMates or SOMETHING to get the crew some grub. OK, that's all I got for LHM right now. Also, first Yelp Elite review ever for Let's Help Movers! :)
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