| rev:text
| - I have never had to write a bad review, however, this one is necessary, especially as a local business owner. Plez read to the bottom.
I have wanted to go to this resturaunt for a long time. I am involved in the arts, including the downtown Mesa artwalk. I chose to go on this past artwalk night.
I took a friend and my two grandchildren. Our server was friendly and informative. Even though they did not have a kids menu, they offered a few items not on the menu. That was nice.
My friend ordered a burger off the kids choice as well. A few short minutes later, the server explained they were out of adult size burgers. No problem. She ordered a pasta dish off the menu and asked for the Alfredo to be placed on the side. No problem is what the server said.
Burgers for the kids arrived and they were huge..sort of like an adult burger. Pasta was delivered mixed with Alfredo. My friend explained she had requested it on the side. The server removed the plate to fix, and he apologized. He came back to explain that the chef was unable to put Alfredo on the side. Really? Omg...
The Ceasar salad I had was very very good...one of the best in town for sure...my appetizer was very good, but extremely small portion for the price.
Now here comes the worst part...
My grandaughter went to use the restroom. She was only in there for a minute when she came out holding her head with tears in her eyes. She told me that the picture had fallen off the wall. I felt her head and she had a very large bump forming already. I went into the restroom to not only finding just any picture on the ground but a large canvas about 4' x 5' held up by a heavy wrought iron frame, hung on the wall by a single small nail. This entire art piece was on the floor with the tiny nail left in the wall.
I immediately told the server who said "I'm sorry." I said that I should probably talk with the manager, so he introduced me to the owner, who was rude and uncaring. He said that he would get ice, which he did. A 3 pound bag of ice, and sent us on our way.
We were so very disappointed in this entire situation. I live downtown Mesa, so this would have been my dining and night spot..this visit, was ridiculous and I will never go back, and have and will continue to tell everyone I know of the experience.
Sorry guy, you made a few poor choices in customer service and human care..
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