"15% tips sneaked into our bill even though we got crappy service and it wasn't busy at all (for obvious reasons)"
We had reservations before we came but they didn't remember anything and asked our information again then we decided to take the AYCE with 5 choices of meat but they were served little by little and they were not happy because we ordered a lot.
The water was free but they kept forgetting about it even after asking 3 times. If you ask for extra sides included they will reuse your old dish. Even it's AYCE you only have one bulgogi which is the last dish because they don't want to change the grill.
Now the worst part is that they gave me the bill after I already paid, she printed a new bill with 15% service fees then asked me to pay for it instead of the old one. It's so ridiculous because they didn't tell me in front or in the menu like other places.
The food was OK but they did give me the Korean dip which I haven't had in other places.
Definitely won't come back.