This place is going down hill faster than a greased up pig on a slip & slide... The staff used to be friendly, efficient and great team players. Now it usually consists of 2 or 3 people going as sloooooow as humanly possible - making 1 sandwich at a time and only half listening to your requests so they end up making mistakes.
The last time we were in, there was NO ONE there to greet us and this was around 5 pm on a weekday/dinner time. Instead they were all in the back. They came out and the guy a head of us was a delivery driver for uber eats or someplace like that and they told him - "oh yeah, the order never came through. sorry" and understandably the guy was pissed. So instead of 1 person getting that resolved and 1 person to start working on our order - the 3 of them just were tripping all over themselves trying to figure out this dilemma. After a 5 min wait, we just left. I honestly don't think I'll be back because this is probably the 5th or 6th time in a row that service has been consistently poor. And that's a shame because I actually prefer their sandwiches over Jimmy Johns across the street. But at least Jimmy Johns staff have their act together.
Also - side mention - do NOT get the meatball sub here unless you like dogfood on a bun. Worse meatball sub I have ever been served.