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| - Dang it, I really wanted to like this place! I moved out to Laveen about a year ago, and even though it has its occasional issues, I LOVE Laveen! I really like it here, so when I see a place that is local I want to go there and support local business. I saw Smoothie Run advertised on one of Laveen's Facebook pages yesterday and we decided to go today. Raspados are delicious! And growing up near the border, I know what a good one tastes like. This was NOT a good one! Not just because of our drinks either.
First off, there are young kids working at this place, good for the owner to hire local kids. But they are obviously not trained well. And after a few minutes of the employee not being able to figure out how to ring us up he asks a slightly older employee to help. She comes over to help and someone else (I assume the manager or owner because he was the only adult there) yells at the girl to "go on" and shooed her away. The guy fumbles for a while longer but with the little time she was able to help, most of our order was entered. We paid. He fumbled, and it took way too long, but we paid. Not one other employee acknowledged us.
Then 2 of the 4 employees that were there made our drinks together. 2 drinks and we were in there for well over 10 minutes. The older guy left, leaving 3 employees.
We got our drinks and left, and as soon as we got in the car my 12 year old said her strawberry raspado tasted like alcohol smells. I tasted it and the fruit had fermented.
I took it back in, explained to them what happened. The older (maybe young adult) kid said, well, we put it on ice so I don't know what happened. I asked more questions...
Me:How long does the fruit stay out?
Employee: we leave it out from open to close but it is on ice.
Me: How often do you change the fruit throughout the day?
Employee: whenever we run out. I mean, we can't tell when the fruit goes bad so thanks for coming in and telling us, we do put it on ice.
Umm, I'm pretty sure there are food regulations and rules for restaurants that specifically tell you how long to leave food out. And, having something on ice doesn't mean that the whole thing stays cold.... Just the part that is touching the ice.
I won't go back. I can't trust that their food is safe and properly handled- that sucks! And I don't like the way the guy treated his employees and he didn't even acknowledge us as customers. Bad business practice and bad food do not belong in Laveen.
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