Valentine's Day. Our group decided to try our luck and see if we could make a reservation for dinner and they took it down without hassle. However, when we arrived at 6:30pm (the time of our reservation) I noticed about 50 people waiting at the front... we were on a full list of reservations and were given a numbering sequence to sort out the order of seating. Why bother taking reservations if you decide to overbook like that? We were on the 9th place at 6:40pm and had to wait who knows how long to actually sit down... yeah, we left. I wasn't the only one complaining but didn't have the patience like others to wait. The place was fully booked and no one looked like they were close to finish.
Really bad business tactics, and this has deterred me from trying them out ever again.