I totally see why they have an average of 2.5 stars.
I came in basically SOLD on the car I had wanted, and thanks to their pompous sales manager and dog and pony show they put you through, I walked out (literally stood up mid conversation) and took my business next door to their competitor.
Firstly, their financing is a joke:
Gaudin: 9% APR
Findlay: 0% APR
Secondly, they want you to "promise" to buy the car before they try and get you a better deal from the manager. The sales team give you this whole guilt trip that they need to see how serious you are before they really try and get you a good deal.
Thirdly, their condescending, used car salesman attitude clearly shows through when they are talking to you. I didn't speak to a single genuine person at the dealership and I am extremely thankful I didn't spend one more second in their showroom being disrespected.