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| - First let me say we've eaten at this location many times over the years and the pizza is always amazing! The service is hit or miss however. Tonight is 5/25/18 and apparently it's Graduation night for many young people. We arrived about 9 pm and waited at the front while a super young looking hostess spoke to a woman in line in front of us in a barely audible voice, ignored me and then took a huge party of maybe 12 guests to the back. Then she came back, ignored me again while she mumbled something to the other woman and her date and took them to their seats. She finally came over and quietly said something (I'm not sure what, but I THINK she was asking how many of us there were?) to us then disappeared again. After a couple more minutes, a waitress came over and asked if we had been helped. She had bright red hair and was very sweet. She's the one who explained why it was so hectic tonight etc. She arranged for us to be seated right near the brick oven area as the young hostess finally returned with menus.
Once seated, a different waitress came over to take our orders. The water came out (without the lemon I had ordered) and the salad came out super quick, but not with the dressing on the side as i had asked. We chalked it up to the kitchen being so busy that they didn't read order details. Our server was very attentive and the food was great. We were prepared to give her a great tip of $12 on our AFTER tax total of $56.29...but then she did something so many servers in Vegas have done that almost erased all of the amazing service she had provided. We needed change for our bill (should've been $3.71), and when she came back, she had cheated us on the 71 cents. I understand that it is a small amount but if you think how many times she may have taken people's change without getting their permission, she may be stealing an extra $20+ from people per shift! And the point is not the extra money she may be making off this little trick, the point is that nobody has the right to keep MY money without my permission! And like i said, MANY servers have done this to us, but only in Vegas. My hubby & I had vowed to reduce the tip by 50-100% when servers do this to us, but we were conflicted because this one had done such a great job earlier, plus we were in an intense conversation while we were dealing with the bill. She accidentally ended up with a nearly $10 tip which I feel is way too much for someone who assumes it's ok to keep YOUR change. We should have given her just the $3 she gave us as change to make our point that it's not ok to steal from your customers.
TO SERVERS: If you are too lazy to carry or make coin change for your customers, then cheat YOURSELF and give the customers the option to give the difference back to you and then some. If you are an amazing server, you shouldn't have a problem.
I'm not stating our server's name because I don't want her to get in trouble but I hope the whole staff reads this so my message gets out.
And that (rude, unclear hostess; drinks and appetizer coming out incorrectly; and server cheating us out of our change) once again continues my string of so-so service at this Grimaldi's. The reasons for hit or miss service we have gotten here are not always the same, but it seems to be a consistent theme.
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