A Copy of the Reply from Rich Rush...
I will give them one more chance, for sure...
NIce letter, I am happy Kay has declded to take some time off. I have worked in the restaurant biz myself and I know exactly how she felt that day. I can respect that. Thank you for your offer for a free lunch. When I get the spirit to leave the building I'll come in and order the fish tacos, till then, adios!
Ayren,
First I would like to apologize for taking so long to respond to your message. It can take a while for messages to corporate to make it back to us at the store.
Second, I'm sorry that you had a bad experience! The woman you refer to in your letter is named Kay. She is a sweet old woman and the mother of the owner. She is heavily invested in the business and has not given herself a day off since we opened nearly 3 years ago. This experience has finally convinced her to take days off!
We take painstaking strides to make sure that our patrons have a good experience and want to come back. Even though we are franchise, our store is privately owned by a local family. We try to win our customers one at a time and we would hate to lose you over this experience. If you would please give us another chance, I would be glad to give you and a friend lunch on us!
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Rich Rush