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| - Felt like our group was on "Restaurant Stakeout" or we were being Punk'd!!! Seriously, I kept looking around for cameras and mics... and wondered when Ashton or Willie would show up! OUR GROUP HAS NEVER EXPERIENCED SERVICE LIKE THIS in HIGHER-END RESTAURANTS!! We consider ourselves FOODIES we wine and dine physician's all the time!!! So I have to say that our group knows a little something about an overall dining experience!!!!
Went there on a friend's recommendation and we were DISSAPPOINTED... to say the LEAST!!! Waiter was completely unprofessional and absolutely DID NOT KNOW THE MENU (Server 101). He forgot some of our appetizers, a glass wine and dessert orders!! He was so awful... the hostess kept helping him bus our table and she kept apologizing for everything... and she never did anything wrong... Other than bus tables!! (Not something I like to see in a higher-end restaurant.) The Manager came out to speak to us...not on our request, btw. Guess someone must've overheard our table conversations. He apologized and comped us our undelivered appetizer, wine and dessert...that was nice of him...Really?!?! I didn't think we were supposed to get charged for meals or drinks we never received. Oh, did I mention he never brought out our missing dessert... but gave us our bill instead! Thanks for kicking us out!!
Then to make matters worse... the Chef showed up and apologized for the waiter and practically thru him under the bus...Another unprofessional move!!! I was so upset after all of our experience up to that point.... That I didn't even want to bring up the really fishy bouillabaisse, average chicken and the awful braised short ribs (needed a steak knife for this one). Oh, and their online menu on the day of dining is not the same as the one they give you there! I understand changing menu, but if you are placing the menu online... why not keep up with the most current one!?!?!?!
NEVER AGAIN will we dine here and ALL OF MY FRIENDS WILL KNOW ABOUT THIS experience!!!!!! Unfortunately for us, it wasn't just the server we were disappointed with.... our food, the Manager's response and the Chef/Owner's overall complete lack of professionalism... completed the AWFUL dining experience. I really wished the online reviews had met our expectations... but our whole group was completely disappointed with our overall service and meal experience!!! We were all really hoping that we'd be stopped on our way out the door to let us know that we were being filmed for a "How Not To Treat Your Customer" TV episode, because it sure felt like one!!!
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