It's been a while since I've had a bad experience.. But it became an unpleasant way to start the new year.
Ugh - the worst thing about a bad experience is when everyone at the table faces a horrible experience that's worse than yours. This very thing happened at Mint.
Us being a party of 6 arrive at this Scottsdale establishment promptly at 7. A nice decor inside with unique artwork.
The list of dishes are a little different here .. For example Bharwan Kofta is essentially malai kofta in an almond base gravy that consists of an overcooked potato spiced balls.
Kofta was okay - not the best. But the meal is not the center of attention here - it's more about the service which created the negative experience. After waiting 45 min a single dish was served and then 15 min later the kofta came out with the naan.
This hit hard when our friends ordered a Mutter Paneer dish and 40 min later they get a Mushroom Paneer.. 40 min later - again a mushroom paneer? Really? What's going on here? Third try - finally get it right.
So word of advice all who order - when you order - make sure you order 3 times before you get something right in your order. These guys can't seem to get it right.
My wife ended up ordering a Masala dosa and was at the restroom few min before arrival. She comes over and finds the dosa cold. When we complain - the waiter tries to convince us that it got cold because she was in the restroom for the three min that she was away at the table. Really? If any of you have ordered any dish fresh at a restaurant - you know it never gets cold in a matter of minutes. That's bull****!! After much convincing, she got her second dosa as expected 30 min later.
While the food that actually came out was tasty - the experience is what ruined our night. So if you feel like you want to go out for an amazing Indian restaurant dinner with rewarding service, then don't expect too much from Mint.
Sadly this won't be a place I'll come back to in the future. Service goes a long way when it comes to customer experience - Mint still leaves a bad taste in my mouth!