It pains me to write this review because I have normally had great experiences with Cheba Hut, but today was just poor customer service. So for this specific review I will keep it to this specific experience.
It's April 20, which of course means this place would be busy. We called to place an order for pickup, only to have the phone hang up on us repeatedly. By the fifth phone call someone answered and quickly shouted, "Hey, good luck next time!"
Realizing we were being tossed to the side, I figured I would try one more time. This time someone else answered the phone and more kindly explained that they weren't taking orders over the phone or online due to the high volume. That's all well and good. However, if this is going to be the case, at least create an automatic voice message stating the fact if you know you're going to get inundated with phone calls. That would be far better than ignoring calls and rudely telling off potential customers.
Every other experience here has been great, but this one really irked us.