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  • Bought two BMW's from this place and the nonsense service never fails. Today's experience takes the cake. Anyone who buys a new BMW knows that their car sends a signal when service is due. They start calling and emailing weeks in advance just so you come to their dealership and not another BMW dealership. The car also sends a signal for what needs done. In this case it was an oil change and an air filter. I finally call to schedule the service a week ahead of time and make an appointment to go in. Fine. Sounds easy enough. Drive 35-40 miles from home to get the car serviced. During the service visit the service rep comes to hand me my keys and says they changed the oil but they don't have a filter for it. WHAT! The car is smart enough to tell them what service needs completed, but the service department isn't smart enough to have the parts in stock. Great job A&L. Keep up the poor service and wasting my time! Back to Johnstown! Last Beemer we buy.
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