I love going to the bookstore and have been growing more depressed with the inevitable demise of brick and mortar stores. Luckily, this B&N is near by, and I love to stop in at least once a week whether it is to just browse, read, discover great deals in their bargain bins or seek a particular title. I find books and being surrounded by them highly therapeutic. Each time I visit I have been highly impressed by their customer service staff, and feel lucky to have avoided all of the bad seeds so many other reviewers mention. There have been times I walked up to CS desk and just asked for books on a random subject I chose to explore that day. The staff was always extremely accommodating with their suggestions, and have no trouble searching the entire store for your title if it isn't in the specified location. If they can't find or don't carry your title, they offer to order the book to the store without any obligation on your part to come in and purchase it. I think that is a great service. All in all, the customer service has always been well above average, the store neat and organized, and the selection of books vast.