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| - I've now been to Procare twice in a week.
The Good:
1. There seems to be great continuity of care. I saw the same NP both times and she had clearly read my file before our second visit.
2. The aforementioned NP, Jeannine, is awesome. A great listener, proactive and understands that there is value in the patient feeling that something is wrong, even though nothing is wrong on paper. She's got a great sense of humor and is very efficient.
3. The front office girls keep things moving right along. I didn't wait in the waiting room for more than 15 minutes either time.
4. The office, while weirdly located, is clean and comfortable.
5. They offer urgent care, as well as primary care. They have x-ray capabilities, as well as an in-house pharmacy (closed for renovations as of 7/25/13).
6. They see patients by appointment, but also accept walk-ins.
7. I received excellent care.
The Bad:
1. Both times, I waited over an hour in the exam room before I saw the NP. The first time, I got the impression that I had been forgotten about, so I figured it would be much quicker the second go-round. I was wrong. The reason people seem to be moving out of the waiting room so quickly is because they're being put into exam rooms to finish out the wait.
Bottom line: My time is valuable, which is why I take the time to make appointments. When, an hour + past my appointment time, I still have not been seen, I can only come to the conclusion that my time has no value here. While the NP is good enough to overshadow the sluggishness of this office, I think that I will be hunting down a different doctor for an overall better experience.
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