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| - We were so looking forward to Holsteins for the burger fix we had been delaying for weeks before our visit to Vegas. So when we arrived at Cosmo, we headed up to Holsteins on the 2nd floor on a Sunday evening and walked to the hostess desk at check in.
From the get go I already had a predetermination that we weren't going to get the friendliest girls to check in with. I figure, put your tasks aside, and greet your f'in customer. At least acknowledge them immediately. Ok, so maybe it was that bad- she took my name, gave me the pager, and told me it will be just a few with a semi-courteous attitude. So we walked around out front a bit, I went over to the bar across the way and picked up a brew, went back to have a seat outside the restaurant. Then I noticed my pager was chirping. This wasn't the typical light up and vibrate situation we're all used to when they are paging us to check in. This was an intermittent chirp, no lights, as if it was possibly telling me the battery was running low. I don't know! So I got up, stopped inside to inquire about, or let the hostess know (she was the same one who helped me just like seven minutes prior) the pager, and she acted like if I was freshly coming in for the first time. (mind you I had the pager held up to the hostess desk... And my beer in my other hand) The first words out of her mouth, so directly were, "I'm sorry! No outside drinks in here". That tripped me out and I told her about the pager chirping... "Well, it will light up when it's ready". I was like, ya I knew that I decided she can go F herself, I'll just wait a bit more.
So ok. We were paged, checked in, asked to meet the hostess down in the middle... She was a little more personable. So we sat, and sat... Well it was longer than it should have been. Got our popcorn :D, my beer, her coke, waitress was pretty nice... Told me the Rising Sun Burger I just placed my order for was the house favorite (Thanks Yelp!). It wasn't until she checked in on us, and at which I inquired about the plate I ordered when she got all defensive. I'm sorry, but I just couldn't recall if my burger had a fried egg on it or not. Thanks to all the photos on Yelp! Excuse me if I got confused. She proceeded to say things like, "Well did you order one?", "Did you want one?" As I explained this to her, she just kind of gave me the stink eye and walked away. That is why you didn't receive a tip missy. Sorry if that ruined your day.
But with that said, the hostesses walking around acting like they were directing air traffic with their little radios and smug looks on their face... Holsteins, food maybe be packed full of flavor, possibly a little under portioned, you need to give your staff a lesson in attitude...
When we visit Vegas, we drop money, lots of it. I don't care if your trendy or haute... Service is what bring the clients back.
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