The first time i came to this location, i had a pretty good experience. The pizza was good. crispy and tasted very fresh. The last couple times i went, the pizza has been soft and not crispy. The last time I went was the worst. My pizza was very soft and wet. I told my server about it and he told me that he will tell his manager about it. He came back 5 minutes later and he said that his manager was on the phone and that he will come back. He came back another 3 minutes after and told me that his manager was still on the phone. This time, I was already furious. I told the server to just do something about it "now". Why do I have to wait til the manager gets off the phone? my pizza is soaking wet and soggy! The server was so confused and he said that he doesn't know what he wants me to do because his manager was still on the phone. OMG! I told him that this is really bad customer service. By that time, the manager came by, and apologized and asked if i wanted a new pizza. I asked them to make me a new pizza but make it to go coz by this time, i have been in the restaurant for 45 minutes. I waited another 15 to 20 minutes for the pizza . i paid the bill and the manager came by and gave me 3 "$5" coupon bills for the next time i come in. I was so furious when i left the restaurant. I will definitely not go back. I would have forgiven the bad pizza, but the manager was just so incompetent in dealing with people.