After getting new insurance I had to switch dentists. I picked Dental Specialty Associates due to the convenient location. After making a general appointment, they sent several reminders (multiple phone calls and texts). I appreciate 1 or 2 but it was excessive. I also received 3 separate calls asking the exact same question to confirm my insurance information. They do say that if you don't confirm or cancel within 48 hours you'll have to pay a fee. I showed up for my appointment and you could just feel the stress from the receptionists. I was taken back within a reasonable amount of time. The lady took my X-rays and then the dentist showed up. He quickly checked my teeth and told me I needed to come back for a cleaning and a filling. I've never been to a dentist that does X-rays and cleanings on a different day! I have to take off work for these appointments so the fact that I'd have to take off 3 separate times is frustrating. After the appointment they had me sit in the waiting room for a long time and then meet with someone just to discuss the cost of the next appointments. While I appreciate the discussion, she was very flustered, called me by the wrong name, told me 3 different prices and definitely didn't sound sure about which was the correct one. I ended up spending an hour and a half at the office and all I did was get X-rays done when I came in expecting a cleaning. I scheduled my next two appointments and ended up cancelling after this experience.