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| - Very disappointed in quality & service!!
Walking by, we spotted Pizza Rock & decided to give it a shot. We debated getting a table or just buying a slice to try it. We finally decided to just get slices. We saw people buying cheese slices, and the pizza looked great. And one note, the young guy cooking the pizzas was awesome (no name tag unfortunately)... he was very friendly & charismatic & is the type of employee any restaurant would want dealing with customers... if he were the only employee we encountered, the "service" would have been great. Sadly he wasn't the only one we dealt with. By the end, we felt bad for him... it apparently isn't his fault that he's forced to overcook the pizzas this way.
So we ordered 2 slices of pepperoni pizza. The first two he brought out just looked disgusting... they weren't just burnt, they were BLACK! We said no... he offered to get 2 new slices. But then we saw what he put in the oven to warm up... they looked exactly the same, they were from the same exact large pizza as the first two slices. He handed them to us, and we thought "maybe it tastes better than it looks." But first, we lifted it up... the bottom literally looked like asphalt, totally black on the bottom & the outer crust... burnt to a crisp... even the pepperoni was so tiny & curled & burnt. We each took one bite off the tip, and all we could taste was burnt char and it literally crunched in my mouth like a cracker... not even good crispy pizza 'crunches' like that, it was hard & crunchy & only tasted like char! No other flavor! We said "No, we can't eat that. Why are all the pepperoni ones burnt? Why not take one out sooner, so they look like the cheese pizzas?" The guy said "I have to leave it in longer to cook the pepperoni." Really? Why does NO other pizza place have to BURN it to cook the pepperoni? That just makes no sense, sorry! We finally asked for a manager to get a refund, because he took another new pepperoni pizza from the oven, and it looked exactly the same, blackened & charred.
The manager, Joel (we were told later, he never bothered to introduce himself), finally came out (after waiting quite some time, guess they only have 1 on duty at a time)... and was extremely sarcastic & unfriendly the entire time. He stated that we were the ONLY complaints he'd had all day long. Okay, that's fine, we explained, but we ARE NOT eating that burnt pizza they offered us twice! Also, I wish I had thought to tell him right then... numerous other people in line at the same time didn't seem to care, and we asked a big group of them "Don't you care that it's so burnt?" Their reply was "We're so drunk & hungry, we could care less right now." Ahh, near all the bars, especially for a big event in town, lots of people so drunk they don't care WHAT they eat... so that's why nobody was complaining!! We were also starving at this point... we'd already been waiting over 30 minutes for 2 slices... but we weren't hungry enough to eat black, charred, flavorless pizza.
After arguing about the burnt-ness of the pizza, Joel finally voided our transaction to refund our purchase... the then stated they were cooking us 2 more slices in a different oven inside the main kitchen... we never asked for that and at this point, we didn't want it... but he 'informed' us of that, and walked away... didn't give us a chance to tell him 'no thanks'... we'd been standing there about 40 minutes now, we were NOT waiting another 10-15 minutes for another burnt pizza... or worse. So we told the NICE young man cooking to please let him know we aren't interested, we'd rather leave & eat elsewhere.
So if you like burnt, charred, overcooked pepperoni pizza, this is the place for you. Or if you like plain cheese pizza, that LOOKED pretty good! Just not sure why they can't cook them the same... if the pepperoni slices looked ANYTHING like the cheese slices, nice golden brown crust & bottom... we'd probably be customers for life! Sadly, they cook their pepperoni pizza to death, and have managers who are snide & sarcastic & downright unfriendly to their disappointed customers. So we have no desire to return, and will never recommend this place to anyone. Shame, because we're always looking for good pizza places.
We ended up finding pizza elsewhere... guess what, it was cooked properly, but not burnt... imagine that!
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