Have been going here since they opened and have sent friends here too.
I have never had a problem with any of the admin staff here, sure they're busy, but have always been polite to me.
I used to see Dr. Lee and though she's not there anymore I thought she was great. Totally personable and not judgemental at all!
I'm now with Dr. Greenaway and she too has been good to me so far. Knowledgeable, personable and professional. I basically interviewed her when she took over my file and she didn't seem to mind.
I've gone as a walk-in/drop-in only a couple of times and of course I had to wait a while but really, I didn't have an appointment. I did call ahead both times to give them a 'heads up' I was on my way in. Even the nurse who gives you shots is so good I don't feel it. C'mon, how awesome is that?
I'm just an average person with no ongoing health issues or concerns so I go but rarely. However the staff have always been accomodating, the Dr.s knowledgeable and professional and talk to me about my health, choices and give me options.
Cons? The bathroom is off the waiting room so everyone waiting knows who has to collect a sample. Boo! Also, in the winter they have paper booties to go over your outside shoes. I get they don't want to mop all the time but I just find it annoying.